We want you to be 100% happy with your order – and we are certain you will be! But if you’ve purchased a non-personalised item and you wish to return it you have 7 days to notify us to request an exchange or refund.
Unfortunately, some items are non-cancellable and non-refundable: Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element. Or creative pieces that are specially commissioned when you place an order.
Please therefore double-check all the personalisation details before checkout to avoid disappointment.